Des problèmes de disparition d'équipement lors de la connexion
Il y a quelques heures, un souci de disparition d'objets, d'armures et d'armes lors de la connexion a été découvert par Blizzard. Celui-ci est dans la plupart des cas temporaire et vous pouvez le corriger en répétant les tentatives de connexion. Malgré tout, il y a eu des requêtes de quelques joueurs, dues aux personnages Extrême morts suite à ce problème. Pour les comptes ayant été spécifiquement impactés par le souci, l'équipe d'assistance investigue la possibilité d’exceptionnellement restaurer le compte en question et par conséquence les héros tombés au combat.
Afin de contacter l'assistance pour ce problème spécifique, vous pouvez créer une requête ayant pour sujet "MISSING GEAR DEATH" à cette adresse. Seuls les comptes où Blizzard a pu déterminer avec certitude qu'ils ont été affectés par le souci d'équipement manquant, et que cela a entraîné la mort d'un de leurs personnages Extrême, seront possiblement restaurés. De plus, le problème est toujours en cours de résolution, alors faites bien attention si vous jouez en mode Extrême.
Greetings Adventurers,
We’re currently investigating an issue that’s affecting some characters, causing their items, armor, and weapons to go missing upon login. Although this issue is in most situations temporary and can be corrected with repeated login attempts, there are reports that some Hardcore heroes were lost as a result of this. For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes.
To contact our support with the request for this specific rollback exception, we encourage you to create a ticket through the following support portal with MISSING GEAR DEATH’ in the body of the ticket:
https://us.battle.net/support/en/help/ticket/d3/297
Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks. With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.
Your deeds of valor will be remembered.
We’re currently investigating an issue that’s affecting some characters, causing their items, armor, and weapons to go missing upon login. Although this issue is in most situations temporary and can be corrected with repeated login attempts, there are reports that some Hardcore heroes were lost as a result of this. For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes.
To contact our support with the request for this specific rollback exception, we encourage you to create a ticket through the following support portal with MISSING GEAR DEATH’ in the body of the ticket:
https://us.battle.net/support/en/help/ticket/d3/297
Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks. With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.
Your deeds of valor will be remembered.
Discord